CSG Plans Systems Upgrade; Certain Website Features Temporarily Unavailable

Posted on 2/8/2023

While we upgrade our internal systems, certain CSG website features will be temporarily unavailable starting February 18, 2023.

Certified Sports Guaranty® (CSG®) strives to offer the highest-caliber sports card certification services in the industry, and as part of CSG's continued commitment to its submitters, we're making upgrades to our internal systems. To facilitate these upgrades, certain CSG website features will be temporarily unavailable for two to three weeks, beginning on February 18, 2023.

Submissions received at CSG on or after February 18 will not appear on the submission tracking page for a few weeks. In addition, credit card payments will not be processed during part of this upgrade period, starting February 28 until the upgrade is complete.

During this time, submitters can still check to see if a submission has been delivered to CSG by using the Confirm Package Delivery tool.

While submission tracking and credit card payments will be temporarily affected, submitters will experience little to no impact on submission turnaround times. CSG workflows will be unchanged, and over time these upgrades will enable even faster turnaround times, a better billing and payment experience and other improvements.

We apologize for any inconvenience during the upgrade period. For any questions about the CSG system upgrades and any submissions made during this time, please contact CSG Customer Service at [email protected] or 888-CSG-4723.

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