Turnaround Times Start When Submissions Are Delivered

Posted on 5/6/2021

Turnaround times begin when submissions arrive at our facility.

As demand for our expert and impartial services continues to grow, the Certified Collectibles Group® (CCG®) companies, including Numismatic Guaranty Corporation® (NGC®), Paper Money Guaranty® (PMG®), Certified Guaranty Company® (CGC®) and Certified Sports Guaranty® (CSG®), are constantly taking steps to improve the customer experience.

To provide greater transparency to customers, all CCG companies post current turnaround times to the Services & Fees page of their websites. These turnaround times now reflect the estimated time to complete a submission delivered to our facility today.

Previously, there was some confusion about when turnaround times started. Turnaround times now start from the day your package is delivered to our facility, NOT when your submission is entered into our system.

Once delivered, submissions are securely stored until opened and entered into our system. To confirm that your package has been delivered to our facility, please use the Confirm Package Delivery tool located on the homepage and “My Submissions” page of each company website. Once your submission has been entered into our system, you can monitor its progress through the certification process using the Submission Tracking tool.

NGC Services, Fees & Current Turnaround Times

PMG Services, Fees & Current Turnaround Times

CGC Trading Cards Services, Fees & Current Turnaround Times

CSG Services, Fees & Current Turnaround Times

Note: Turnaround times are estimates only and are NOT guaranteed. CCG strives to post the most accurate turnaround times possible. However, a variety of factors, including submissions that are improperly packaged, items that require additional research and other circumstances, may result in delays.

Stay Informed

Want news like this delivered to your inbox once a month? Subscribe to the free CGC eNewsletter today!


You've been subscribed to the CGC eNewsletter.

Unable to subscribe to our eNewsletter. Please try again later.

Articles List

Add CGC Card

Create a Set

Join CGC for free to add cards, track your collection and participate in the CGC Trading Cards Registry or CGC Sports Cards Registry.

Join CGC

Already a member? Sign In
Add to CGC Card Registry Example
Add to CGC Card Registry Example