For answers to frequently asked questions about CGC membership, submitting to CGC Cards, card grading and more, scroll below. To contact CGC Cards Customer Service, click here.
Other Grading Topics
Does CGC Cards offer pedigrees?
Yes, a pedigree can be added to a CGC Cards certification label to indicate a card's past or present ownership. To pedigree a card to a previous owner, that collector or collection must be considered to be significant by CGC Cards and sufficient documentation must be provided to confirm the requested pedigree. You can also pedigree a card to yourself, typically without providing any documentation. CGC reserves the right to reject any pedigree. The fee for a pedigree is $5 per card.
What if I have a card that hasn't been released yet?
Occasionally, cards are inadvertently released before intended. For example, many people reported finding 2021 French Pokémon McDonald's promo cards in their Vivid Voltage Build and Battle Boxes, which were released in November of 2020. These cards, if delivered to CGC at least 30 days before the initial release date, are eligible for the "Inadvertent Early Release" designation on the label.
What is CGC Cards CrossOver service?
With CGC Card's CrossOver service, a card in a PSA, Beckett* or SGC holder is evaluated for CGC Cards certification. The card will be removed from its holder and encapsulated by CGC Cards only if CGC Cards determines that the card will receive a CGC grade that is the same or higher than the grade assigned by the other grading service. If the card does not cross, it will be returned in its original holder and the full grading fee will still apply.
If you would like your PSA, Beckett* or SGC-holdered card certified by CGC Cards even if CGC Cards even if CGC Cards determines that it will receive a lower grade, specify CROSS AT ANY GRADE.
*CGC Cards treats Beckett BCCG encapsulated cards as raw cards. BCCG cards will be removed from their holders and crossed at any grade.
If I send a signed card for CrossOver service, will the signature be recognized?
If a card submitted for CrossOver has a signature that was not witnessed by CGC Cards, the card will be encapsulated as Authentic Altered. We will make no determination of authenticity of the signature.
What is CGC Cards ReHolder service?
With the ReHolder service, a card in a CGC Cards holder is encapsulated in a new CGC Cards holder. The grade assigned to the card will not change. To qualify, the card must still be encapsulated in its original CGC Cards holder.
How long does CGC Cards grading take?
The length of time it takes to get cards certified depends on the grading tier you select when the cards are submitted. To see current turnaround times, visit the CGC Cards Services & Fees page.
Still not finding an answer? Contact CGC Customer Service at 1-855-GRADE10 (855-472-3310), 1-941-360-3991 or [email protected].