CGC Cards Help Center

For answers to frequently asked questions about CGC membership, submitting to CGC Cards, card grading and more, scroll below. To contact CGC Cards Customer Service, click here.

Help Topics

General Submission FAQs

How do I submit to CGC Cards?

Collectors no longer need to have a paid membership to submit cards for grading! Meanwhile, paid members enjoy even lower grading fees and other benefits. Memberships start at just $25 per year. Once you create either a free account or join with a membership, you can complete our user-friendly online submission for and submit your cards to CGC Cards for certification.

Please note that a $2 fee per card will be applied to cards that are not fully described on the submission form.

See submission instructions >

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How many cards can I submit at once?

There is a limit of 300 cards per invoice.

How are turnaround times calculated?

Turnaround times reflect the average length of time that we think it will take to complete a submission received today under a given grading tier or service. Turnaround times for individual submissions can vary based on a variety of factors including whether the submission form was completed properly, the submission was packaged correctly, the collectibles require additional research and other reasons.

We strive to provide the most up-to-date turnaround time estimates on our website. For current turnaround times, please visit

Who should be designated as the 'importer of record'?

If you are using international shipping to send a submission to our US headquarters, you must designate yourself as the “importer of record,” and you are responsible for all customs duties and fees for your submissions. If we incur any customs duties and fees for your submissions, these costs will be billed to you, plus an administrative fee of $25. To learn more, click here.

Who can make payments on an Authorized Dealer account?

CGC Cards accepts payments on an Authorized Dealer account only from the Authorized Dealer. Payments from customers of the Authorized Dealer are not accepted for the Authorized Dealer account.

Can I cancel or change my order after my submission has been delivered to CGC?

Once your submission is in transit to CGC, your order cannot be cancelled or changed. CGC has already started working on your submission to perform your requested services. No refunds can be given after a submission has been delivered.

Please note that turnaround times are only estimates and are not guaranteed. For current services and fees as well as turnaround times, click here.

Why do I need to list my cards' value on the submission form?

CGC Cards needs a declared value to insure cards while they are at our facility. A card's value also determines the CGC Cards grading tier. Since CGC Cards guarantees the authenticity and grade of cards that it certifies, it charges a higher fee for more valuable cards.

Can I drop off cards at your office?

CGC Cards accepts submissions from CGC Cards submitters through the mail or at select shows only. CGC Cards submitters are not able to drop off cards at our office. CGC Cards Authorized Dealers may drop off their cards at our office if they make an appointment. To schedule an appointment, contact CGC Cards Customer Service at [email protected] or (+1) 855-GRADE10 (855-472-3310).

Can I check the grade of my submission before I get it back?

The CGC Cards website offers a free Submission Tracking resource that enables you to check the status of your submission as it makes its way through the certification process. The Submission Tracking tool is the quickest and easiest way to see that your submission has been received, whether it has been graded and when it is on its way back to you. Grades and card details are available to view online when a submission's status is "Shipped."

Customer Service representatives do not provide the grades of submissions over the phone or via email.

To access Submission Tracking, simply log in to your account by clicking "Sign In" at the upper right of the CGC Cards website and then clicking on "My Submissions" under your profile symbol.

When will my payment be processed by CGC Cards?

CGC Cards processes credit card payments at the time a submission is received.
Please note that this only applies to credit card payments. If paying by check, please send your check with your submissions to ensure efficient processing.

Does CGC Cards image cards that are submitted for grading?

Yes, CGC images all graded cards after encapsulation. These images are available to view at For high-resolution images emailed to you, CGC Cards offers digital imaging for cards submitted under any of CGC Cards' grading and service tiers. This imaging service consists of accurate high-resolution images of the front and back of the card, shown encapsulated in its CGC Cards holder. The fee is $5 and applies to all cards on the submission form.

If I remove my collectible from its CGC Cards holder, what should I do with the label?

If you remove your collectible from its CGC Cards holder, you can return the label to CGC Cards so that the collectible is no longer counted in the CGC Cards Population Report. This helps to make the CGC Cards Population Report more accurate.

Please note that removing a collectible from its CGC Cards holder will void any guarantee provided by the company. If you would like it to be re-encapsulated by CGC Cards, it would need to be submitted for grading as a raw (ungraded) collectible.

Still not finding an answer? Contact CGC Customer Service at 1-855-GRADE10 (855-472-3310), 1-941-360-3991 or [email protected].

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